Refund and Returns
We want you to be happy with your purchase. Because our store offers three types of products: made-to-order items fulfilled by Printful, imported food items, and items sourced from other suppliers, the return rules differ depending on what you bought.
1. Made-to-Order (Printful) Products
These items are custom-printed by Printful only after you order. Therefore, we cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, or incorrect color selection. Please use the measurement guide to confidently order the correct size.
However, if your Made-To-Order item arrives damaged, defective, or misprinted, or if the package is lost in transit, you are eligible for a free replacement or refund. Please contact us within 30 days of delivery with a clear photo of the issue.
EU/UK: Made-To-Order items are exempt from the standard change-of-mind return right where applicable.
2. Products from Other Suppliers
For non-Printful items, you may return them within 30 days of delivery for a refund or exchange, provided the item is unused, in its original packaging, and in resalable condition. Return shipping is the customer’s responsibility. We provide a prepaid label for defective items. Certain items (e.g., personal care, intimate apparel, digital products) are final sale and cannot be returned.
3. Imported Food Items
Due to food safety regulations, all food items are final sale and cannot be returned or exchanged for change of mind, buyer’s remorse, or incorrect selection.
However, if your food item arrives damaged, spoiled, past its best-by date, leaking, or is not the item you ordered, you are eligible for a full refund or replacement. Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. No physical return is required, we will resolve the issue based on your photos.
4. Damaged or Incorrect Items (All Products)
If any item arrives damaged or is not what you ordered, contact us within the timeframes specified in Sections 1 and 3 with your order number and photos. We will arrange a replacement or refund at no cost to you.
5. How to Start a Return
Email ShopYalili@Protonmail.com. Include your order number, the item(s) you wish to return, and the reason. We will reply with instructions.
6. Refunds
Approved refunds are issued to the original payment method. For Made-To-Order (Printful) items, once Printful approves the claim, we will process your refund. Please allow 5–10 business days for the refund to appear.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ShopYalili@Protonmail.com.
7. Sale items
Only regular priced items may be refunded. Sale items cannot be refunded, unless sale item(s) arrives damaged or defective.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ShopYalili@Protonmail.com and we will communicate a return address to you.
9. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
10. Shipping returns
To return your product for “change of mind” from Other Supplier items, we will communicate a return address to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This policy does not affect your statutory rights.
Need help?
Contact us at ShopYalili@Protonmail.com for questions related to refunds and returns.